💥 Handling Damages & Issues
We want you to love every item you receive from us. Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us right away so we can quickly make it right.
📸 Including a photo of the issue will help us resolve the situation even faster.
🚫 Non-Returnable Items
Please note that some items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., cosmetics, skincare)
- Hazardous materials or flammable liquids/gases
- Sale items and gift cards
If you’re unsure whether your item can be returned, feel free to reach out — we’re happy to help clarify.
🔁 Exchanges
The best way to receive the item you want is to return the original product first.
Once your return is accepted, you can place a new order for the correct item.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us — we’ll be happy to check on it.